Care and Maintenance

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It is important to remember that your Hubitat Elevation hub is a computer and should be treated as such. This means you must shut down your hub down safely using Shutdown Hub from the Settings page, keep it updated with the latest platform updates, and store backups locally on a regular basis.

Because of our belief in local processing and maintaining your personal privacy, Hubitat Elevation does not push updates onto your hub. It is strongly recommended you regularly update your hub with the latest software so you will always have the latest features and security protection.

How to update your hub

  1. If a notification is shown in the message center, check to see if a platform update is available for your hub.
    The message center at the top right of your browser window will indicate if a hub update is available.
  2. Select Settings in the sidebar of your hub and press the Check for Updates card.
    Even if the system messages doesn't show an indication, you can check for the most recently available hub platform update by pressing the "Check for Updates" button on the Settings page of your hub.
  3. It's recommended that you first download a backup of your current database before updating the hub.
    • NOTE: It is not mandatory that you update your hub. The choice is yours alone. If you choose to update, you can view the release notes in the update window or at a later time by visiting the Platform Release Notes.
      If an update is available, you will be show the currently installed hub platform version, the new version that is now available, and release notes. Pressing the "Update Hub" button in this window will start the update. However, it is recommended that you first press the "Download Latest Backup" button just to the right of the "Update Hub" button. This will ensure that you have a local backup of your hub database readily available if anything should not function as expected during or following the hub platform update.
  4. Accept the Terms of Service.
    Agree to TOS before update.png
  5. Your hub will go through the installation process automatically. This process may take several minutes. When the install is complete, your hub will restart.
    Hub update downloading.png
    Hub update verifying.png
    Hub update extracting.png
    Hub update applying.png
    Hub starting up.png

How to Shut Down Your Hub

Occasionally you may want to move your hub or power it down. It is important to shut it down properly to keep it running smoothly when you power it back up. Here’s how:

  1. Go to the Settings page of your hub.
  2. Select Shutdown Hub.
    Shutdown hub v3.png
  3. Wait until the LED on your hub turns Red. It is now safe to unplug your hub. To restart your hub, simply plug it back in and wait for the LED to turn Green.

How to Reboot Your Hub

If your hub is not performing as expected, there's a good chance that a reboot may be required. To reboot properly:

  1. Go to the Settings page of your hub.
  2. Choose Reboot Hub.
    Reboot hub v3.png
  3. You will be asked to confirm the reboot. The hub will then automatically cycle through its rebooting process. After a few minutes, hit refresh on your browser and you'll be back in business.

Backup your hub

Your Hubitat Elevation hub automatically generates a backup every day at 2:15am by default, in your local time zone. These backups are stored on the hub for 5 days. After making changes to your hub (adding devices, automations, etc.), it is a good idea to save a manual backup to your computer or the cloud.

  • NOTE: You may backup and restore files from a local disk anytime, but manual and automatic backup to the Hubitat cloud, including restore from cloud backup and Z-Wave radio migration requires a Hub Protect subscription.
  1. Select Settings in the sidebar of your hub.
  2. Press the Backup and Restore card.
    Backup and Restore card 3.0.png
  3. Select the Download button under the Create New Backup and Download Manually section (you can also download any of the automatic backups that have been stored). The backup will be saved on your computer, which can be uploaded later to restore your hub to a previous state if you desire.
    Backup manually and download auto backup.png
  4. You may set the time for when database maintenance and backup to take place.
    Set local backup time and frequency.png
  1. You may also set the frequency for automatic backups.
    Local backup frequency options.png

How to restore from backup

If you have made changes to your hub and want to go back to a previous saved backup, Hubitat Elevation makes it easy.

  1. Select Settings in the sidebar of your hub.
  2. Press the Backup and Restore card.
    Backup and Restore card 3.0.png
  3. If you want to restore from one of the automatic backup files, select the Restore button for the database backup you want to restore to your hub.
    Restore from backup on hub 3.0.png
  4. If you want to restore the hub database from a backup file saved on your computer, select the Restore File button and choose the backup file you want to use.
    Restore from locally saved backup 3.0.png
  5. Confirm the restore selection, and your Hubitat Elevation hub will return to the previously saved state.