How to disable Hub Login Security to recover access

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If you accidentally lock yourself out of access to the hub, you can disable Hub Login Security by accessing the Advanced settings of hubs registered to you.

NOTE: Credentials for Hub Login Security are saved locally and Hubitat support staff cannot retrieve them for you.

Disable Hub Login Security

  1. On the hub, press the Hubitat Elevation logo to navigate to the home screen.
    Web Interface Nav 1 v2.png
  2. Select the My Account card. This will take you to https://my.hubitat.com/
    Navigate to My Account from web UI v3.png
  3. If you are not logged in with the Admin account belonging to the hub from which you want to remove Hub Login Security, press the link shown to logout.
    Log out of portal account v2.png
  4. Enter an email address and a secure password for the Admin account belonging to the hub from which you want to remove Hub Login Security.
    • NOTE: If forgot your password, please see the Reset Forgotten Password section below.
      Login to my hubitat.png
  5. Select the Registered Hubs card to show a list of your hubs that are registered.
    View Registered hubs v4.png
  6. Select Hub Details.
    Select Hub Details v2.png
  7. Press the Advanced button to show the option to Disable Hub Login Security.
    Show advanced Hub Detail settings.png
  8. Select the Disable Hub Login Security button.
    Hub Details Advanced options.png

Reset a Forgotten Account Password

Follow these step to reset an account password you have forgotten.

  1. Select the Forgot Password? link.
    Forgot password.png
  2. Press the Send button and then check your email account for a confirmation code.
    Forgot password confirmation sent.png
  3. The email sender is accountverification@hubitat.com.
    • NOTE: Check your email SPAM or JUNK folders if you cannot find the email in your inbox.
      Add user account verification email preview v2.png
      Add user account verification email v4.png
  4. Select the Have confirmation code? link.
    Select Have Confirmation Code.png
  5. Enter the confirmation code that was sent to the email account you submitted in Step 2, then enter your new password and press Change Password.
    Enter code and new password.png