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− | ===How it works===
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− | You can protect your Hubitat Elevation hub with an annual subscription for up to 5 secure cloud backups, including automation rules, settings, and devices. You can also migrate to a new hub, saving hours of time rebuilding rules and joining your Z-Wave devices.
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− | '''Schedule backups''' You can set your own schedule for automatic backups or back up your hub manually at any time. | + | <big>'''We're moving!''' Please visit http://docs2.hubitat.com for the latest documentation.</big> |
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− | '''Extended Warranty'''
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− | | + | This document is available at: http://docs2.hubitat.com/en/services/hub-protect |
− | Hub Protect extends your 90-day Hubitat Elevation hub warranty for the duration of your subscription, subject to our Terms of Service. Should your hub fail due to a hardware defect during your subscription period, Hubitat will send you a replacement hub.
| + | </big> |
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− | '''NOTE:''' Customer pays shipping.
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− | ===How to sign up for Hub Protect===
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− | #From your hub, select '''Subscriptions''' in the sidebar.[[File:Add Subscription services.png|none|thumb|600x600px]]
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− | #If you receive a warning message that you have multiple administrator accounts, please see the [[How to manage accounts linked to your hub|How to correct a Multi Admin error]] document to correct the issue before proceeding.[[File:Multi Admin warning banner.png|none|thumb|600x600px]]
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− | #Ensure you are logged into the Hubitat account you want add Hub Protect to and select the '''Sign up now''' button.[[File:Subscription shop mockup.png|none|thumb|600x600px]]
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− | #Enter a first and last name, along with credit card information.[[File:Shop mockup for name and credit card.png|none|thumb|624x624px]]
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− | #After you have read the terms and conditions, select the check box to agree.[[File:Agree to shop TOS.png|none|thumb|522x522px]]
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− | #Once again, press the '''Sign up now''' button.[[File:Agree to terms and signup now.png|none|thumb|600x600px]]
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− | #You will see an order confirmation of your purchase and a copy of this order will be sent to the email account submitted with your subscription.[[File:Shop order received.png|none|thumb|600x600px]]
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− | #Select '''My Account''' from the top-right of your order confirmation to verify your hub is now protected, and to sign-up any additional hubs for the service.[[File:Access My Account from order.png|none|thumb|600x600px]]
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− | #Select the Registered Hubs card to the list of your hubs that are registered.[[File:View Registered hubs v3.png|none|thumb|600x600px]]
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− | #Confirm your hub now shows <span style="color: green;;">'''Protected'''</span>.[[File:Hub has Hub Protect.png|none|thumb|600x600px]]
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− | #Sign up any additional hubs by pressing '''<span style="color: red;;">Add Hub Protect</span>''' and '''steps 3-12''' until you have added protection to all your hubs.[[File:Hub needs protection.png|none|thumb|600x600px]]
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− | ===Backup===
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− | With your hub now protected, you may set the time for the database maintenance and backup to the cloud to occur.
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− | # Set the desired time for the database maintenance and backup. You may also set the frequency of your cloud backups.[[File:Cloud Backup and Restore set time.png|none|thumb|600x600px]]
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− | # To restore your Hub Protect database backups, simply press the '''Restore''' button. To manually download the current database locally before restoring from a Hub Protect cloud backup, just press the '''Download''' button.[[File:Cloud Backup and Restore.png|none|thumb|600x600px]]
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− | ===Migration===
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− | You can migrate a cloud backup to a new hub, saving hours of time rebuilding rules and going through the lengthy process of excluding and including your Z-Wave devices.
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− | '''<span style="color: red;;">IMPORTANT!</span> Hub Protect''' subscriptions are '''<span style="color: red;;">non-transferable</span>'''. If you migrate your '''cloud backup''' to a new hub, you will need to buy a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub.
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− | # Save a new cloud backup.
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− | #* '''NOTE''': You hub needs to be online and connected to the Hubitat cloud service.
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− | # If you have not already [[Registration and setup|registered]] the new hub, you'll need to complete that before proceeding.
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− | # Once you have completed registration of the new hub, please [[Settings|reboot]] it before proceeding.
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− | # When your hub has booted and it online, select '''Settings''' from the sidebar and press the the '''Backup and Restore''' card.
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− | # Select the '''Cloud Backup''' tab and press the '''Migrate''' button on the most resent backup available.
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− | # When prompted check the option to '''Migrate Z-Wave Radio''' (recommended), if you would like to transfer your Z-Wave devices from the old hub without the need to manually exclude and join each device again on the new hub.
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− | #* '''<span style="color: red;;">IMPORTANT!</span> Hub Protect''' subscriptions are '''<span style="color: red;;">non-transferable</span>'''. If you migrate your '''cloud backup''' to a new hub, you will need to buy a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub.
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− | # Allow approximately 10 minutes for the migration process to complete.
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− | # When the process has completed, the location name will be set to '''[''Your old hub name''] (new)'''.
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− | # Press the Hubitat Elevation<sup>®</sup> logo to navigate to the home screen.
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− | # Select '''Location and Modes''', then update the name of your new hub.
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