Difference between revisions of "Registration and setup"

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(Added note to wait for red light on power down)
(Troubleshooting Registration)
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*Make sure your device is connected to the the same network segment (i.e. the same IP subnet)..
 
*Make sure your device is connected to the the same network segment (i.e. the same IP subnet)..
 
*Reboot your ISP modem/router, or your stand-alone router.
 
*Reboot your ISP modem/router, or your stand-alone router.
*Safely shut down from the settings menu or from the Hubitat Diagnostic Tool. When the light on the front of the hub is '''Red''', power cycle your hub by unplugging the power cord for '''30 seconds''' before plugging it back in.
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*Safely shut down from the settings menu or from the Hubitat Diagnostic Tool. When the light on the front of the hub is <span style="color: red;;">'''Red'''</span>, power cycle your hub by unplugging the power cord for '''30 seconds''' before plugging it back in.

Revision as of 02:29, 4 June 2020

Thank you for purchasing Hubitat Elevation®. Before you can begin creating home automation that local, reliable, fast and private, you'll need to complete a few simple setup and registration steps.

Getting to know Hubitat Elevation®

New HE Hero image.png

Your kit includes the following:

  • The Hubitat Elevation hub with integrated Zigbee and Z-Wave radios to communicate with your devices
  • User manual
  • Micro USB cable
  • 5v power adapter
  • Ethernet cable
    C5 hub what is included v2.png

Connect your hub

Let's get started by finding a location that is suitable for the best experience possible.

  • Your new Hubitat Elevation® hub uses Zigbee and Z-Wave technology to communicate with supported smart home devices. These radio signals can be blocked or weakened by building materials and large metal objects.
  • For optimal performance, choose a location as close to the center of your home as possible, and free from metal obstructions.
  • Note: The wireless radios in your Hubitat Elevation® hub use Zigbee and Z-Wave mesh technology to relay the signal between devices. To further improve the performance, signal repeaters are strongly recommended. You should avoid using Zigbee lightbulbs to repeat signals, since their performance for that task is poor among anything but another lightbulb, and will result in an unstable Zigbee radio mesh for your other Zigbee devices.
  • See the How to Build a Solid Zigbee Mesh and How to Build a Solid Z-Wave Mesh documents for further details.
  1. Insert the included Ethernet cable into your Hubitat Elevation®
    C5 hub Install Step 1 v2.1.png
  2. The other end of the Ethernet cable plugs into an available LAN port on your personal router or modem/router combination device provided by your Internet Service Provider.
    C5 hub Install Step 2.png
  3. If there are no available Ethernet ports on your router, attach a network switch to your router and plug the other end of the included Ethernet cable into the network switch.
    C5 hub install Step 3 Alt v2.1.png
  4. Insert the included micro USB cable into your Hubitat Elevation® hub and connect the other end to the cable to the included power adapter.
  5. Plug in your hub to begin the boot process.
    • Note: The light on your hub will glow Blue during boot up, and remain that way until the hub is registered. Once your hub has been registered, the light will glow Blue during the boot process, but will turn Green when it is ready for operation.
      C5 hub Install Step 5 v2.png

Reserve an IP address

  • Setting up a static IP address on the Hubitat Elevation® hub is not possible, therefor it is important that you reserve an IP address for your hub in the DHCP reservation settings of your router. See your router manufacturer instructions to learn how.
  • Reserving an IP address in your router will ensure you are always able to access your hub from the same IP address, and other connected devices on your network will be able to always find your hub.

Register Your Hub

  1. Visit portal.hubitat.com* from your web browser and select the Register link to create a new user account.
    • Microsoft Internet Explorer and Microsoft Edge browser (prior to the Chromium version) are not supported. Google Chrome is recommended for the best experience, but Firefox may also be used.
      HE portal new user registration v2.png
  1. Enter an active email address and create a new password for use with your Hubitat Elevation® Portal account and press the Register button.
    Create HE Portal account v2.png
  2. An email containing a one-time confirmation code will be sent to the email address you used for your Hubitat Elevation® Portal account. Check your SPAM folder if you do not receive the email or select the Resend Code link to try again.
    HE setup confirmation code email.png
  3. Enter the one-time confirmation code that was sent to the email address you used for your Hubitat Elevation® Portal account and press the Confirm Code button.
    HE portal confirmation code v2.png
  4. Press the Find Hubs button to automatically search for your Hubitat Elevation® hub on your local network. * Your computer must be on the same Local Area Network as your hub in order to register and access the Web Interface.
    HE portal - Find Hubs v2.png
  5. You new Hubitat Elevation® hub should appear Hub List of the registration portal.
    HE Portal - Select found hub.png
  6. After selecting your hub from the list in the Hubitat Elevation® Portal, your browser should automatically direct you to the Get Started page.
    HE Welcome - Get Started screen v2.png
  7. Next you will be taken to the Terms of Service Page. You must check the box for the Continue button to appear.
    HE Welcome - TOS Agreement v2.png
  8. Step through the tutorial to familiarize yourself with your new Hubitat Elevation® user interface.
    HE Setup - Welcome v2.png
    Getting Started Devices v2.png
    HE Welcome - Migrating.png
    HE Welcome - Apps.png
    HE Welcome - Settings.png
    HE Welcome - Lets Get Started.png
    HE Welcome - Docs and support v2.png
  9. Give your hub a name by location, or a custom name of your choosing and enter your postal code. Entering your correct postal code will allow lights to activate at the correct sunrise and sunset times for your city or town. Select Save and Exit to Main Menu.
    HE Welcome - Setup v2.png
  10. You will now be redirected to the Hubitat Elevation® Main Menu of your Web Interface. Be sure to note the IP address in your browser address bar. This is a fast way to access the Web Interface of your hub. For an even faster and more convenient connection to Hubitat Elevation®, we recommend bookmarking the hub address in your web browser.
    HE Welcome - Hub IP and Bookmark.png

Congratulations! You have completed the initial setup of your new Hubitat Elevation® hub. You can now begin adding devices and apps, set-up modes and build rules with the included apps. See Discovering your Devices to learn how to add wireless Zigbee and Z-Wave radio devices to your hub.

Troubleshooting Registration

  • Use a different device to register (we recommend using a computer for the initial setup).
  • Microsoft Internet Explorer and Microsoft Edge browser (prior to the Chromium version) are not supported. Google Chrome is recommended for the best experience, but Firefox may also be used.
  • Make sure your device is connected to the the same network segment (i.e. the same IP subnet)..
  • Reboot your ISP modem/router, or your stand-alone router.
  • Safely shut down from the settings menu or from the Hubitat Diagnostic Tool. When the light on the front of the hub is Red, power cycle your hub by unplugging the power cord for 30 seconds before plugging it back in.