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| − | <big>If you need to cancel your subscription services, please follow the steps below.</big> | + | <big>'''We're moving!''' Please visit http://docs2.hubitat.com for the latest documentation.</big> |
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| − | #<big>From your hub, select the Hubitat Elevation logo to go to the home page (if you are not there already).</big>[[File:Web Interface Nav 1.png|alt=Press the Hubbitat Elevation logo at the top-left of your Hub user interface to navigate to the Home Page|none|thumb|600x600px|link=https://docs.hubitat.com/images/1/19/Web_Interface_Nav_1.png ]]
| + | <big> |
| − | #<big>Select the '''My Account''' card on the home page.</big>[[File:Navigate to My Account from web UI v3.png|alt=Select the "My Account" card on the home page of your hub|none|thumb|600x600px|link=https://docs.hubitat.com/images/4/4d/Navigate_to_My_Account_from_web_UI_v3.png ]]
| + | This document is now available at: http://docs2.hubitat.com/en/how-to/cancel-subscription-services |
| − | #<big>If you are not already logged in to the Hubitat Portal, please do so in order to continue.</big>[[File:Hubitat Portal version 3 login page.png|alt=Login to the Hubbitat Portal|none|thumb|600x600px|link=https://docs.hubitat.com/images/1/1b/Hubitat_Portal_version_3_login_page.png]]
| + | </big> |
| − | #<big>Select the '''Subscriptions''' card</big>.[[File:Select Subscriptions card.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/4/44/Select_Subscriptions_card.png ]]
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| − | #<big>Select the '''View''' button for the subscription you want to cancel.</big>[[File:View Subscription Details v3.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/9/9e/View_Subscription_Details_v3.png ]]
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| − | #<big>Select '''Cancel Subscription'''.</big>[[File:Cancel Subscription v3.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/c/ca/Cancel_Subscription_v3.png ]]
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| − | #<big>When your subscription is successfully cancelled, the banner at the top of your subscription details will display: '''Your subscription has been cancelled but your service will be valid until the end of current billing cycle'''.</big>
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| − | #*<big>'''NOTE''' The service will show '''Pending Cancellation''' status for the remainder of the subscription period. If you change your mind during this period, you may '''Reactivate''' the service.</big>[[File:Subscription successfully cancelled 2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/4/42/Subscription_successfully_cancelled_2.png ]][[File:Subscription pending cancellation v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/1/16/Subscription_pending_cancellation_v2.png ]]
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| − | #<big>Select '''Manage Payments'''. If there are no active subscriptions remaining, a '''Delete''' button will be shown for the credit card on file.</big>[[File:Subscription Manage Payments v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/9/9e/Subscription_Manage_Payments_v2.png ]][[File:Credit card on file v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/e/ea/Credit_card_on_file_v2.png ]]
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| − | #<big>Confirmation of payment removal displays '''Payment method deleted''' and '''No saved methods found''' in banners at the top of the page.</big>[[File:Payment removal confirmed v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/c/c1/Payment_removal_confirmed_v2.png ]]
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| − | #<big>Once the subscription period expires, and the order status is '''Cancelled''' ("Pending Cancelation" is no longer shown), the '''Registered''' page may still show the services are active and they will continue function for up to '''24 hours'''.</big>
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| − | #*<big>In all cases, payments will have stopped immediately following cancellation and an email will be sent confirming the cancellation action.</big>[[File:Registered Hubs subscription status.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/5/5a/Registered_Hubs_subscription_status.png ]]
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| − | #<big>24 hours following cancellation, services may still show as active. By selecting '''Subscriptions''' from the sidebar of your hub you can sign-up again.</big>[[File:Add Subscription services.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/f/ff/Add_Subscription_services.png]]
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