Difference between revisions of "How to disable Hub Login Security to recover access"
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===<big>Disable Hub Login Security</big>=== | ===<big>Disable Hub Login Security</big>=== | ||
− | #<big>On the hub, press the Hubitat Elevation logo to navigate to the home screen.</big>[[File:Web Interface Nav 1 v2.png|none|thumb|600x600px]] | + | #<big>On the hub, press the Hubitat Elevation logo to navigate to the home screen.</big>[[File:Web Interface Nav 1 v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/a/af/Web_Interface_Nav_1_v2.png |
− | #<big>Select the '''My Account''' card. This will take you to <nowiki>https://my.hubitat.com/</nowiki></big>[[File:Navigate to My Account from web UI v3.png|none|thumb|600x600px]] | + | ]] |
− | #<big>If you are not logged in with the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security''', press the link shown to logout.</big>[[File:Log out of portal account v2.png|none|thumb|600x600px]] | + | #<big>Select the '''My Account''' card. This will take you to <nowiki>https://my.hubitat.com/</nowiki></big>[[File:Navigate to My Account from web UI v3.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/4/4d/Navigate_to_My_Account_from_web_UI_v3.png |
+ | ]] | ||
+ | #<big>If you are not logged in with the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security''', press the link shown to logout.</big>[[File:Log out of portal account v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/6/6a/Log_out_of_portal_account_v2.png | ||
+ | ]] | ||
#<big>Enter an email address and a secure password for the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security.'''</big> | #<big>Enter an email address and a secure password for the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security.'''</big> | ||
− | #*<big>'''NOTE''': If forgot your password, please see the '''Reset Forgotten Password''' section below.</big>[[File:Login to my hubitat.png|none|thumb|600x600px]] | + | #*<big>'''NOTE''': If forgot your password, please see the '''Reset Forgotten Password''' section below.</big>[[File:Login to my hubitat.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/4/48/Login_to_my_hubitat.png |
− | #<big>Select the '''Registered Hubs''' card to show a list of your hubs that are registered.</big>[[File:View Registered hubs v4.png|none|thumb|600x600px]] | + | ]] |
− | #<big>Select '''Hub Details'''.</big>[[File:Select Hub Details v2.png|none|thumb|600x600px]] | + | #<big>Select the '''Registered Hubs''' card to show a list of your hubs that are registered.</big>[[File:View Registered hubs v4.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/f/fd/View_Registered_hubs_v4.png |
− | #<big>Press the '''Advanced''' button to show the option to '''Disable Hub Login Security'''.</big>[[File:Show advanced Hub Detail settings.png|none|thumb|600x600px]] | + | ]] |
− | #<big>Select the '''Disable Hub Login Security''' button.</big>[[File:Hub Details Advanced options.png|none|thumb|600x600px]] | + | #<big>Select '''Hub Details'''.</big>[[File:Select Hub Details v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/4/43/Select_Hub_Details_v2.png |
+ | ]] | ||
+ | #<big>Press the '''Advanced''' button to show the option to '''Disable Hub Login Security'''.</big>[[File:Show advanced Hub Detail settings.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/3/34/Show_advanced_Hub_Detail_settings.png | ||
+ | ]] | ||
+ | #<big>Select the '''Disable Hub Login Security''' button.</big>[[File:Hub Details Advanced options.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/b/b1/Hub_Details_Advanced_options.png | ||
+ | ]] | ||
===<big>Reset a Forgotten Account Password</big>=== | ===<big>Reset a Forgotten Account Password</big>=== | ||
<big>Follow these step to reset an account password you have forgotten.</big> | <big>Follow these step to reset an account password you have forgotten.</big> | ||
− | #<big>Select the '''Forgot Password?''' link.</big>[[File:Forgot password.png|none|thumb|600x600px]] | + | #<big>Select the '''Forgot Password?''' link.</big>[[File:Forgot password.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/f/f0/Forgot_password.png |
− | #<big>Press the '''Send''' button and then check your email account for a confirmation code.</big>[[File:Forgot password confirmation sent.png|none|thumb|600x600px]] | + | ]] |
+ | #<big>Press the '''Send''' button and then check your email account for a confirmation code.</big>[[File:Forgot password confirmation sent.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/7/79/Forgot_password_confirmation_sent.png | ||
+ | ]] | ||
#<big>The email sender is '''accountverification@hubitat.com'''.</big> | #<big>The email sender is '''accountverification@hubitat.com'''.</big> | ||
− | #*<big>'''NOTE:''' Check your email '''SPAM''' or '''JUNK''' folders if you cannot find the email in your inbox.</big>[[File:Add user account verification email preview v2.png|none|thumb|600x600px]][[File:Add user account verification email v4.png|none|thumb|600x600px]] | + | #*<big>'''NOTE:''' Check your email '''SPAM''' or '''JUNK''' folders if you cannot find the email in your inbox.</big>[[File:Add user account verification email preview v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/0/0a/Add_user_account_verification_email_preview_v2.png |
− | #<big>Select the '''Have confirmation code?''' link.</big>[[File:Select Have Confirmation Code.png|none|thumb|600x600px]] | + | ]][[File:Add user account verification email v4.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/c/ca/Add_user_account_verification_email_v4.png |
− | #<big>Enter the confirmation code that was sent to the email account you submitted in '''Step 2''', then enter your new password and press '''Change Password'''.</big>[[File:Enter code and new password.png|none|thumb|600x600px]] | + | ]] |
+ | #<big>Select the '''Have confirmation code?''' link.</big>[[File:Select Have Confirmation Code.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/2/2d/Select_Have_Confirmation_Code.png | ||
+ | ]] | ||
+ | #<big>Enter the confirmation code that was sent to the email account you submitted in '''Step 2''', then enter your new password and press '''Change Password'''.</big>[[File:Enter code and new password.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/b/b0/Enter_code_and_new_password.png]] | ||
__FORCETOC__ | __FORCETOC__ |
Revision as of 18:21, 31 March 2021
If you accidentally lock yourself out of access to the hub, you can disable Hub Login Security by accessing the Advanced settings of hubs registered to you.
NOTE: Credentials for Hub Login Security are saved locally and Hubitat support staff cannot retrieve them for you.
Disable Hub Login Security
- On the hub, press the Hubitat Elevation logo to navigate to the home screen.
- Select the My Account card. This will take you to https://my.hubitat.com/
- If you are not logged in with the Admin account belonging to the hub from which you want to remove Hub Login Security, press the link shown to logout.
- Enter an email address and a secure password for the Admin account belonging to the hub from which you want to remove Hub Login Security.
- NOTE: If forgot your password, please see the Reset Forgotten Password section below.
- Select the Registered Hubs card to show a list of your hubs that are registered.
- Select Hub Details.
- Press the Advanced button to show the option to Disable Hub Login Security.
- Select the Disable Hub Login Security button.
Reset a Forgotten Account Password
Follow these step to reset an account password you have forgotten.
- Select the Forgot Password? link.
- Press the Send button and then check your email account for a confirmation code.
- The email sender is accountverification@hubitat.com.
- NOTE: Check your email SPAM or JUNK folders if you cannot find the email in your inbox.
- Select the Have confirmation code? link.
- Enter the confirmation code that was sent to the email account you submitted in Step 2, then enter your new password and press Change Password.