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| − | <big>If you accidentally lock yourself out of access to the hub, you can disable Hub Login Security by accessing the '''Advanced''' settings of hubs registered to you.</big> | + | <big>'''We're moving!''' Please visit http://docs2.hubitat.com for the latest documentation.</big> |
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| − | <big>'''NOTE:''' Credentials for '''Hub Login Security''' are saved locally and Hubitat support staff cannot retrieve them for you.</big> | + | <big> |
| − | | + | This document is available at: http://docs2.hubitat.com/en/how-to/disable-hub-login-security-to-recover-access |
| − | ===<big>Disable Hub Login Security</big>===
| + | </big> |
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| − | #<big>On the hub, press the Hubitat Elevation logo to navigate to the home screen.</big>[[File:Web Interface Nav 1 v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/a/af/Web_Interface_Nav_1_v2.png
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| − | #<big>Select the '''My Account''' card. This will take you to <nowiki>https://my.hubitat.com/</nowiki></big>[[File:Navigate to My Account from web UI v3.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/4/4d/Navigate_to_My_Account_from_web_UI_v3.png
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| − | #<big>If you are not logged in with the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security''', press the link shown to logout.</big>[[File:Log out of portal account v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/6/6a/Log_out_of_portal_account_v2.png
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| − | #<big>Enter an email address and a secure password for the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security.'''</big>
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| − | #*<big>'''NOTE''': If forgot your password, please see the '''Reset Forgotten Password''' section below.</big>[[File:Login to my hubitat.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/4/48/Login_to_my_hubitat.png
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| − | #<big>Select the '''Registered Hubs''' card to show a list of your hubs that are registered.</big>[[File:View Registered hubs v4.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/f/fd/View_Registered_hubs_v4.png
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| − | #<big>Select '''Hub Details'''.</big>[[File:Select Hub Details v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/4/43/Select_Hub_Details_v2.png
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| − | #<big>Press the '''Advanced''' button to show the option to '''Disable Hub Login Security'''.</big>[[File:Show advanced Hub Detail settings.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/3/34/Show_advanced_Hub_Detail_settings.png
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| − | #<big>Select the '''Disable Hub Login Security''' button.</big>[[File:Hub Details Advanced options.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/b/b1/Hub_Details_Advanced_options.png
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| − | ===<big>Reset a Forgotten Account Password</big>===
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| − | <big>Follow these step to reset an account password you have forgotten.</big>
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| − | #<big>Select the '''Forgot Password?''' link.</big>[[File:Forgot password.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/f/f0/Forgot_password.png
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| − | #<big>Press the '''Send''' button and then check your email account for a confirmation code.</big>[[File:Forgot password confirmation sent.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/7/79/Forgot_password_confirmation_sent.png
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| − | #<big>The email sender is '''accountverification@hubitat.com'''.</big>
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| − | #*<big>'''NOTE:''' Check your email '''SPAM''' or '''JUNK''' folders if you cannot find the email in your inbox.</big>[[File:Add user account verification email preview v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/0/0a/Add_user_account_verification_email_preview_v2.png
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| − | ]][[File:Add user account verification email v4.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/c/ca/Add_user_account_verification_email_v4.png
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| − | #<big>Select the '''Have confirmation code?''' link.</big>[[File:Select Have Confirmation Code.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/2/2d/Select_Have_Confirmation_Code.png
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| − | #<big>Enter the confirmation code that was sent to the email account you submitted in '''Step 2''', then enter your new password and press '''Change Password'''.</big>[[File:Enter code and new password.png|none|thumb|600x600px|link=https://docs.hubitat.com/images/b/b0/Enter_code_and_new_password.png]]
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| − | __FORCETOC__
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