Difference between revisions of "How to disable Hub Login Security to recover access"
(Added section for resetting a forgotten Admin account password) (Tag: Visual edit) |
m (→Reset Forgotten Password) (Tag: Visual edit) |
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#Select the '''Disable Hub Login Security''' button.[[File:Hub Details Advanced options.png|none|thumb|600x600px]] | #Select the '''Disable Hub Login Security''' button.[[File:Hub Details Advanced options.png|none|thumb|600x600px]] | ||
− | === Reset Forgotten Password === | + | ===Reset a Forgotten Account Password=== |
Follow these step to reset an account password you have forgotten. | Follow these step to reset an account password you have forgotten. | ||
− | # Select the '''Forgot Password?''' link.[[File:Forgot password.png|none|thumb|600x600px]] | + | #Select the '''Forgot Password?''' link.[[File:Forgot password.png|none|thumb|600x600px]] |
− | # Press the '''Send''' button and then check your email account for a confirmation code.[[File:Forgot password confirmation sent.png|none|thumb|600x600px]] | + | #Press the '''Send''' button and then check your email account for a confirmation code.[[File:Forgot password confirmation sent.png|none|thumb|600x600px]] |
− | # The email sender is '''accountverification@hubitat.com'''. | + | #The email sender is '''accountverification@hubitat.com'''. |
− | #* '''NOTE:''' Check your email '''SPAM''' or '''JUNK''' folders if you cannot find the email in your inbox.[[File:Add user account verification email preview.png|none|thumb|600x600px]][[File:Add user account verification email v3.png|none|thumb|600x600px]] | + | #*'''NOTE:''' Check your email '''SPAM''' or '''JUNK''' folders if you cannot find the email in your inbox.[[File:Add user account verification email preview.png|none|thumb|600x600px]][[File:Add user account verification email v3.png|none|thumb|600x600px]] |
− | # Select the '''Have confirmation code?''' link.[[File:Select Have Confirmation Code.png|none|thumb|600x600px]] | + | #Select the '''Have confirmation code?''' link.[[File:Select Have Confirmation Code.png|none|thumb|600x600px]] |
− | # Enter the confirmation code that was sent to the email account you submitted in '''Step 2''', then enter your new password and press '''Change Password'''.[[File:Enter code and new password.png|none|thumb|600x600px]] | + | #Enter the confirmation code that was sent to the email account you submitted in '''Step 2''', then enter your new password and press '''Change Password'''.[[File:Enter code and new password.png|none|thumb|600x600px]] |
Revision as of 20:34, 25 February 2021
If you accidentally lock yourself out of access to the hub Web Interface, you can disable it by accessing the Advanced settings of hubs registered to you.
NOTE: Credentials for Hub Login Security are saved locally and Hubitat support staff cannot retrieve them for you.
Disable Hub Login Security
- From the hub Web Interface, press the Hubitat Elevation® logo to navigate to the home screen.
- Select the My Account card. This will take you to https://my.hubitat.com/
- If you are not logged in with the Admin account belonging to the hub from which you want to remove Hub Login Security, press the link shown to logout.
- Enter an email address and a secure password for the Admin account belonging to the hub from which you want to remove Hub Login Security.
- NOTE: If forgot your password, please see the Reset Forgotten Password section below.
- Select the Registered Hubs card to show a list of your hubs that are registered.
- Select Hub Details.
- Press the Advanced button to show the option to Disable Hub Login Security.
- Select the Disable Hub Login Security button.
Reset a Forgotten Account Password
Follow these step to reset an account password you have forgotten.
- Select the Forgot Password? link.
- Press the Send button and then check your email account for a confirmation code.
- The email sender is accountverification@hubitat.com.
- NOTE: Check your email SPAM or JUNK folders if you cannot find the email in your inbox.
- Select the Have confirmation code? link.
- Enter the confirmation code that was sent to the email account you submitted in Step 2, then enter your new password and press Change Password.