Difference between revisions of "How to disable Hub Login Security to recover access"
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#On the hub, press the Hubitat Elevation<sup>®</sup> logo to navigate to the home screen.[[File:Web Interface Nav 1 v2.png|none|thumb|600x600px]] | #On the hub, press the Hubitat Elevation<sup>®</sup> logo to navigate to the home screen.[[File:Web Interface Nav 1 v2.png|none|thumb|600x600px]] | ||
#Select the '''My Account''' card. This will take you to <nowiki>https://my.hubitat.com/</nowiki>[[File:Navigate to My Account from web UI v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/File:Navigate_to_My_Account_from_web_UI_v2.png]] | #Select the '''My Account''' card. This will take you to <nowiki>https://my.hubitat.com/</nowiki>[[File:Navigate to My Account from web UI v2.png|none|thumb|600x600px|link=https://docs.hubitat.com/File:Navigate_to_My_Account_from_web_UI_v2.png]] | ||
− | #If you are not logged in with the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security''', press the link shown to logout.[[File:Log out of portal account.png|none|thumb|600x600px | + | #If you are not logged in with the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security''', press the link shown to logout.[[File:Log out of portal account v2.png|none|thumb|600x600px]] |
#Enter an email address and a secure password for the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security.''' | #Enter an email address and a secure password for the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security.''' | ||
#*'''NOTE''': If forgot your password, please see the '''Reset Forgotten Password''' section below.[[File:Login to my hubitat.png|none|thumb|600x600px]] | #*'''NOTE''': If forgot your password, please see the '''Reset Forgotten Password''' section below.[[File:Login to my hubitat.png|none|thumb|600x600px]] | ||
#Select the '''Registered Hubs''' card to show a list of your hubs that are registered.[[File:View Registered hubs v2.png|none|thumb|600x600px]] | #Select the '''Registered Hubs''' card to show a list of your hubs that are registered.[[File:View Registered hubs v2.png|none|thumb|600x600px]] | ||
− | #Select '''Hub Details'''.[[File:Select Hub Details.png|none|thumb|600x600px | + | #Select '''Hub Details'''.[[File:Select Hub Details v2.png|none|thumb|600x600px]] |
#Press the '''Advanced''' button to show the option to '''Disable Hub Login Security'''.[[File:Show advanced Hub Detail settings.png|none|thumb|600x600px]] | #Press the '''Advanced''' button to show the option to '''Disable Hub Login Security'''.[[File:Show advanced Hub Detail settings.png|none|thumb|600x600px]] | ||
#Select the '''Disable Hub Login Security''' button.[[File:Hub Details Advanced options.png|none|thumb|600x600px]] | #Select the '''Disable Hub Login Security''' button.[[File:Hub Details Advanced options.png|none|thumb|600x600px]] | ||
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#Press the '''Send''' button and then check your email account for a confirmation code.[[File:Forgot password confirmation sent.png|none|thumb|600x600px]] | #Press the '''Send''' button and then check your email account for a confirmation code.[[File:Forgot password confirmation sent.png|none|thumb|600x600px]] | ||
#The email sender is '''accountverification@hubitat.com'''. | #The email sender is '''accountverification@hubitat.com'''. | ||
− | #*'''NOTE:''' Check your email '''SPAM''' or '''JUNK''' folders if you cannot find the email in your inbox.[[File:Add user account verification email preview.png|none|thumb|600x600px]][[File:Add user account verification email | + | #*'''NOTE:''' Check your email '''SPAM''' or '''JUNK''' folders if you cannot find the email in your inbox.[[File:Add user account verification email preview v2.png|none|thumb|600x600px]][[File:Add user account verification email v4.png|none|thumb|600x600px]] |
#Select the '''Have confirmation code?''' link.[[File:Select Have Confirmation Code.png|none|thumb|600x600px]] | #Select the '''Have confirmation code?''' link.[[File:Select Have Confirmation Code.png|none|thumb|600x600px]] | ||
#Enter the confirmation code that was sent to the email account you submitted in '''Step 2''', then enter your new password and press '''Change Password'''.[[File:Enter code and new password.png|none|thumb|600x600px]] | #Enter the confirmation code that was sent to the email account you submitted in '''Step 2''', then enter your new password and press '''Change Password'''.[[File:Enter code and new password.png|none|thumb|600x600px]] | ||
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Revision as of 20:51, 18 March 2021
If you accidentally lock yourself out of access to the hub, you can disable Hub Login Security by accessing the Advanced settings of hubs registered to you.
NOTE: Credentials for Hub Login Security are saved locally and Hubitat support staff cannot retrieve them for you.
Disable Hub Login Security
- On the hub, press the Hubitat Elevation® logo to navigate to the home screen.
- Select the My Account card. This will take you to https://my.hubitat.com/
- If you are not logged in with the Admin account belonging to the hub from which you want to remove Hub Login Security, press the link shown to logout.
- Enter an email address and a secure password for the Admin account belonging to the hub from which you want to remove Hub Login Security.
- NOTE: If forgot your password, please see the Reset Forgotten Password section below.
- Select the Registered Hubs card to show a list of your hubs that are registered.
- Select Hub Details.
- Press the Advanced button to show the option to Disable Hub Login Security.
- Select the Disable Hub Login Security button.
Reset a Forgotten Account Password
Follow these step to reset an account password you have forgotten.
- Select the Forgot Password? link.
- Press the Send button and then check your email account for a confirmation code.
- The email sender is accountverification@hubitat.com.
- NOTE: Check your email SPAM or JUNK folders if you cannot find the email in your inbox.
- Select the Have confirmation code? link.
- Enter the confirmation code that was sent to the email account you submitted in Step 2, then enter your new password and press Change Password.