Difference between revisions of "How to disable Hub Login Security to recover access"
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<big>If you accidentally lock yourself out of access to the hub, you can disable Hub Login Security by accessing the '''Advanced''' settings of hubs registered to you.</big> | <big>If you accidentally lock yourself out of access to the hub, you can disable Hub Login Security by accessing the '''Advanced''' settings of hubs registered to you.</big> | ||
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===<big>Disable Hub Login Security</big>=== | ===<big>Disable Hub Login Security</big>=== | ||
− | #<big>On the hub, press the Hubitat Elevation | + | #<big>On the hub, press the Hubitat Elevation logo to navigate to the home screen.</big>[[File:Web Interface Nav 1 v2.png|none|thumb|600x600px]] |
#<big>Select the '''My Account''' card. This will take you to <nowiki>https://my.hubitat.com/</nowiki></big>[[File:Navigate to My Account from web UI v3.png|none|thumb|600x600px]] | #<big>Select the '''My Account''' card. This will take you to <nowiki>https://my.hubitat.com/</nowiki></big>[[File:Navigate to My Account from web UI v3.png|none|thumb|600x600px]] | ||
#<big>If you are not logged in with the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security''', press the link shown to logout.</big>[[File:Log out of portal account v2.png|none|thumb|600x600px]] | #<big>If you are not logged in with the '''Admin''' account belonging to the hub from which you want to remove '''Hub Login Security''', press the link shown to logout.</big>[[File:Log out of portal account v2.png|none|thumb|600x600px]] |
Revision as of 08:31, 22 March 2021
If you accidentally lock yourself out of access to the hub, you can disable Hub Login Security by accessing the Advanced settings of hubs registered to you.
NOTE: Credentials for Hub Login Security are saved locally and Hubitat support staff cannot retrieve them for you.
Disable Hub Login Security
- On the hub, press the Hubitat Elevation logo to navigate to the home screen.
- Select the My Account card. This will take you to https://my.hubitat.com/
- If you are not logged in with the Admin account belonging to the hub from which you want to remove Hub Login Security, press the link shown to logout.
- Enter an email address and a secure password for the Admin account belonging to the hub from which you want to remove Hub Login Security.
- NOTE: If forgot your password, please see the Reset Forgotten Password section below.
- Select the Registered Hubs card to show a list of your hubs that are registered.
- Select Hub Details.
- Press the Advanced button to show the option to Disable Hub Login Security.
- Select the Disable Hub Login Security button.
Reset a Forgotten Account Password
Follow these step to reset an account password you have forgotten.
- Select the Forgot Password? link.
- Press the Send button and then check your email account for a confirmation code.
- The email sender is accountverification@hubitat.com.
- NOTE: Check your email SPAM or JUNK folders if you cannot find the email in your inbox.
- Select the Have confirmation code? link.
- Enter the confirmation code that was sent to the email account you submitted in Step 2, then enter your new password and press Change Password.