How to disable Hub Login Security to recover access

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If you accidentally lock yourself out of access to the hub Web Interface, you can disable it by accessing the Advanced settings of hubs registered to you.

NOTE: Credentials for Hub Login Security are saved locally and Hubitat support staff cannot retrieve them for you.

Disable Hub Login Security

  1. From the hub Web Interface, press the Hubitat Elevation® logo to navigate to the home screen.
    Web Interface Nav 1.png
  2. Select the My Account card. This will take you to https://my.hubitat.com/
    Navigate to My Account from web UI v2.png
  3. If you are not logged in with the Admin account belonging to the hub from which you want to remove Hub Login Security, press the link shown to logout.
    Log out of portal account.png
  4. Enter an email address and a secure password for the Admin account belonging to the hub from which you want to remove Hub Login Security.
    Login to my hubitat.png
  5. Select the Registered Hubs card to show a list of your hubs that are registered.
    View Registered hubs v2.png
  6. Select Hub Details.
    Select Hub Details.png
  7. Press the Advanced button to show the option to Disable Hub Login Security.
    Show advanced Hub Detail settings.png
  8. Select the Disable Hub Login Security button.
    Hub Details Advanced options.png
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