Difference between revisions of "Hub Protect"
(Images updated and steps removed) (Tag: Visual edit) |
(Temporary updates) (Tag: Visual edit) |
||
| Line 1: | Line 1: | ||
===How it works=== | ===How it works=== | ||
| − | You can protect your Hubitat Elevation hub with an annual subscription for up to 5 secure cloud backups, including automation rules, settings, and devices. You can also migrate to a new hub, saving hours of time rebuilding rules and | + | You can protect your Hubitat Elevation hub with an annual subscription for up to 5 secure cloud backups, including automation rules, settings, and devices. You can also migrate to a new hub, saving hours of time rebuilding rules and joining your Z-Wave devices. |
'''Schedule backups''' You can set your own schedule for automatic backups or back up your hub manually at any time. | '''Schedule backups''' You can set your own schedule for automatic backups or back up your hub manually at any time. | ||
| Line 20: | Line 20: | ||
#You will see an order confirmation of your purchase and a copy of this order will be sent to the email account submitted with your subscription.[[File:Shop order received.png|none|thumb|600x600px]] | #You will see an order confirmation of your purchase and a copy of this order will be sent to the email account submitted with your subscription.[[File:Shop order received.png|none|thumb|600x600px]] | ||
#Select '''My Account''' from the top-right of your order confirmation to verify your hub is now protected, and to sign-up any additional hubs for the service.[[File:Access My Account from order.png|none|thumb|600x600px]] | #Select '''My Account''' from the top-right of your order confirmation to verify your hub is now protected, and to sign-up any additional hubs for the service.[[File:Access My Account from order.png|none|thumb|600x600px]] | ||
| − | #Select the Registered Hubs card to the list of your hubs that are registered.[[File:View Registered hubs | + | #Select the Registered Hubs card to the list of your hubs that are registered.[[File:View Registered hubs v3.png|none|thumb|600x600px]] |
#Confirm your hub now shows <span style="color: green;;">'''Protected'''</span>.[[File:Hub has Hub Protect.png|none|thumb|600x600px]] | #Confirm your hub now shows <span style="color: green;;">'''Protected'''</span>.[[File:Hub has Hub Protect.png|none|thumb|600x600px]] | ||
#Sign up any additional hubs by pressing '''<span style="color: red;;">Add Hub Protect</span>''' and '''steps 3-12''' until you have added protection to all your hubs.[[File:Hub needs protection.png|none|thumb|600x600px]] | #Sign up any additional hubs by pressing '''<span style="color: red;;">Add Hub Protect</span>''' and '''steps 3-12''' until you have added protection to all your hubs.[[File:Hub needs protection.png|none|thumb|600x600px]] | ||
===Backup=== | ===Backup=== | ||
| + | With your hub now protected, you may set the time for the database maintenance and backup to the cloud to occur. | ||
| + | |||
| + | # Set the desired time for the database maintenance and backup. You may also set the frequency of your cloud backups.[[File:Cloud Backup and Restore set time.png|none|thumb|600x600px]] | ||
| + | # To restore your Hub Protect database backups, simply press the '''Restore''' button. To manually download the current database locally before restoring from a Hub Protect cloud backup, just press the '''Download''' button.[[File:Cloud Backup and Restore.png|none|thumb|600x600px]] | ||
===Migration=== | ===Migration=== | ||
| + | You can migrate a cloud backup to a new hub, saving hours of time rebuilding rules and going through the lengthy process of excluding and including your Z-Wave devices. | ||
| + | |||
| + | '''<span style="color: red;;">IMPORTANT!</span> Hub Protect''' subscriptions are '''<span style="color: red;;">non-transferable</span>'''. If you migrate your '''cloud backup''' to a new hub, you will need to buy a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub. | ||
| + | |||
| + | # Save a new cloud backup. | ||
| + | #* '''NOTE''': You hub needs to be online and connected to the Hubitat cloud service. | ||
| + | # If you have not already [[Registration and setup|registered]] the new hub, you'll need to complete that before proceeding. | ||
| + | # Once you have completed registration of the new hub, please [[Settings|reboot]] it before proceeding. | ||
| + | # When your hub has booted and it online, select '''Settings''' from the sidebar and press the the '''Backup and Restore''' card. | ||
| + | # Select the '''Cloud Backup''' tab and press the '''Migrate''' button on the most resent backup available. | ||
| + | # When prompted check the option to '''Migrate Z-Wave Radio''' (recommended), if you would like to transfer your Z-Wave devices from the old hub without the need to manually exclude and join each device again on the new hub. | ||
| + | #* '''<span style="color: red;;">IMPORTANT!</span> Hub Protect''' subscriptions are '''<span style="color: red;;">non-transferable</span>'''. If you migrate your '''cloud backup''' to a new hub, you will need to buy a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub. | ||
| + | # Allow approximately 10 minutes for the migration process to complete. | ||
| + | # When the process has completed, the location name will be set to '''[''Your old hub name''] (new)'''. | ||
| + | # Press the Hubitat Elevation<sup>®</sup> logo to navigate to the home screen. | ||
| + | # Select '''Location and Modes''', then update the name of your new hub. | ||
Revision as of 05:01, 3 March 2021
How it works
You can protect your Hubitat Elevation hub with an annual subscription for up to 5 secure cloud backups, including automation rules, settings, and devices. You can also migrate to a new hub, saving hours of time rebuilding rules and joining your Z-Wave devices.
Schedule backups You can set your own schedule for automatic backups or back up your hub manually at any time.
Extended Warranty
Hub Protect extends your 90-day Hubitat Elevation hub warranty for the duration of your subscription, subject to our Terms of Service. Should your hub fail due to a hardware defect during your subscription period, Hubitat will send you a replacement hub.
NOTE: Customer pays shipping.
How to sign up for Hub Protect
- From your hub, select Subscriptions in the sidebar.
- If you receive a warning message that you have multiple administrator accounts, please see the How to correct a Multi Admin error document to correct the issue before proceeding.
- Ensure you are logged into the Hubitat account you want add Hub Protect to and select the Sign up now button.
- Enter a first and last name, along with credit card information.
- After you have read the terms and conditions, select the check box to agree.
- Once again, press the Sign up now button.
- You will see an order confirmation of your purchase and a copy of this order will be sent to the email account submitted with your subscription.
- Select My Account from the top-right of your order confirmation to verify your hub is now protected, and to sign-up any additional hubs for the service.
- Select the Registered Hubs card to the list of your hubs that are registered.
- Confirm your hub now shows Protected.
- Sign up any additional hubs by pressing Add Hub Protect and steps 3-12 until you have added protection to all your hubs.
Backup
With your hub now protected, you may set the time for the database maintenance and backup to the cloud to occur.
- Set the desired time for the database maintenance and backup. You may also set the frequency of your cloud backups.
- To restore your Hub Protect database backups, simply press the Restore button. To manually download the current database locally before restoring from a Hub Protect cloud backup, just press the Download button.
Migration
You can migrate a cloud backup to a new hub, saving hours of time rebuilding rules and going through the lengthy process of excluding and including your Z-Wave devices.
IMPORTANT! Hub Protect subscriptions are non-transferable. If you migrate your cloud backup to a new hub, you will need to buy a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub.
- Save a new cloud backup.
- NOTE: You hub needs to be online and connected to the Hubitat cloud service.
- If you have not already registered the new hub, you'll need to complete that before proceeding.
- Once you have completed registration of the new hub, please reboot it before proceeding.
- When your hub has booted and it online, select Settings from the sidebar and press the the Backup and Restore card.
- Select the Cloud Backup tab and press the Migrate button on the most resent backup available.
- When prompted check the option to Migrate Z-Wave Radio (recommended), if you would like to transfer your Z-Wave devices from the old hub without the need to manually exclude and join each device again on the new hub.
- IMPORTANT! Hub Protect subscriptions are non-transferable. If you migrate your cloud backup to a new hub, you will need to buy a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub.
- Allow approximately 10 minutes for the migration process to complete.
- When the process has completed, the location name will be set to [Your old hub name] (new).
- Press the Hubitat Elevation® logo to navigate to the home screen.
- Select Location and Modes, then update the name of your new hub.
