Hub Protect

How it works

You can protect your Hubitat Elevation hub with an annual subscription for up to 5 secure cloud backups, including automation rules, settings, and devices. You can also migrate to a new hub, saving hours of time rebuilding rules and joining your Z-Wave devices.

Schedule backups You can set your own schedule for automatic backups or back up your hub manually at any time.

Extended Warranty

Hub Protect extends your 90-day Hubitat Elevation hub warranty for the duration of your subscription, subject to our Terms of Service. Should your hub fail due to a hardware defect during your subscription period, Hubitat will send you a replacement hub.

NOTE: Customer pays shipping.

How to sign up for Hub Protect

1. From your hub, select Subscriptions in the sidebar.
   
2. If you receive a warning message that you have multiple administrator accounts, please see the How to correct a Multi Admin error document to correct the issue before proceeding.
   
3. Ensure you are logged into the Hubitat account you want add Hub Protect to and select the Sign up now button.
   
4. Enter a first and last name, along with credit card information.
   
5. After you have read the terms and conditions, select the check box to agree.
   
6. Once again, press the Sign up now button.
   
7. You will see an order confirmation of your purchase and a copy of this order will be sent to the email account submitted with your subscription.
   
8. Select My Account from the top-right of your order confirmation to verify your hub is now protected, and to sign-up any additional hubs for the service.
   
9. Select the Registered Hubs card to the list of your hubs that are registered.
   
10. Confirm your hub now shows Protected.
    
11. Sign up any additional hubs by pressing Add Hub Protect and steps 3-12 until you have added protection to all your hubs.
    

Backup

With your hub now protected, you may set the time for the database maintenance and backup to the cloud to occur.

1. Set the desired time for the database maintenance and backup.
   
2. You may also set the frequency of your cloud backups.
   
3. To restore your Hub Protect database backups, simply press the Restore button. To manually download the current database locally before restoring from a Hub Protect cloud backup, just press the Download button.
   

Migration

You can migrate a cloud backup to a new hub, saving hours of time rebuilding rules and going through the lengthy process of excluding and including your Z-Wave devices.

IMPORTANT! If you receive a warranty replacement hub, your existing Hub Protect subscription from the defective hub will be automatically transferred to the new hub. In all other cases, your Hub Protect subscription is non-transferable and will remain with the original hub. If you Migrate your database from a hub that is subscribed to Hub Protect, to one that is not covered by a Hub Protect subscription, you may add a new Hub Protect subscription to that hub to use cloud backups and extend the warranty. Hub Protect subscriptions may be canceled any time and will remain active until the end of the subscription period.

1. Save a new cloud backup.
   • NOTE: Your hub needs to be online and connected to the Hubitat cloud service.
     
2. If you have not already registered the new hub, you'll need to complete that before proceeding.
   
3. Once you have completed registration of the new hub, please reboot it before proceeding.
4. When your hub has completed the boot sequence and is online, select Settings from the sidebar and press the Backup and Restore card.
   
5. Select the Cloud Backup tab and press the Migrate button on the most recent backup available.
   
6. When prompted check the option to Migrate Z-Wave Radio (recommended), if you would like to transfer your Z-Wave devices from the old hub without the need to manually exclude and join each device again on the new hub.
   • IMPORTANT! Hub Protect subscriptions are non-transferable. If you migrate your cloud backup to a new hub, you will need to buy a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub.
     
7. Allow the database migration process to complete.
   
8. When the process has completed, the location name will be set to [Your old hub name] (new).
9. Press the Hubitat Elevation^® logo to navigate to the home screen.
   
10. Select Location and Modes, then update the name of your new hub.
    
    
11. Zigbee devices are contained within the hub database, but it will be necessary to re-join devices by manually reseting them. Select Discover Devices from the Home screen. You will not need to delete the device from the hub. The existing device will be discovered with the response, Found Previously Joined Devices. The device should resume normal operation and all of your existing rules will be intact.