Hub Protect

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How it works

You can protect your Hubitat Elevation hub with an annual subscription for up to 5 secure cloud backups, including automation rules, settings, and devices. You can also migrate to a new hub, saving hours of time rebuilding rules and joining your Z-Wave devices.

Schedule backups You can set your own schedule for automatic backups or back up your hub manually at any time.

Extended Warranty

Hub Protect extends your 90-day Hubitat Elevation hub warranty for the duration of your subscription, subject to our Terms of Service. Should your hub fail due to a hardware defect during your subscription period, Hubitat will send you a replacement hub.

How to sign up for Hub Protect

  1. From your hub, select Subscriptions in the sidebar.
    Add Subscription services.png
  2. If you receive a warning message that you have multiple administrator accounts, please see the How to correct a Multi Admin error document to correct the issue before proceeding.
    Multi Admin warning banner.png
  3. Ensure you are logged into the Hubitat account you want add Hub Protect to and select the Sign up now button.
    Subscription shop.png
  4. Enter a first and last name, along with credit card information.
    Hub Protect name and credit card v2.png
  5. After you have read the terms and conditions, select the check box to agree.
    Agree to shop TOS.png
  6. Once again, press the Sign up now button.
    Agree to terms and signup now.png
  7. You will see an order confirmation of your purchase and a copy of this order will be sent to the email account submitted with your subscription.
    Shop order received v3.png
  8. Select My Account from the top-right of your order confirmation to verify your hub is now protected, and to sign-up any additional hubs for the service.
    Access my account from order v2.png
  9. Select the Registered Hubs card to go to the list of your hubs that are registered.
    View Registered hubs v3.png
  10. Confirm your hub now shows Protected.
    On the registered Hubs page, the button will now read Subscribed
  11. Sign up any additional hubs by pressing Add Hub Protect and steps 3-12 until you have added protection to all your hubs.
    Sign up any additional hubs by pressing the Add Hub Protect button


With your hub now protected, you may set the time for when database maintenance and backup to the cloud will occur.

  1. Set the desired time for the database maintenance and backup.
    Set cloud backup time and frequency.png
  2. You may also set the frequency of your cloud backups.
    Cloud backup frequency options.png
  3. To restore your Hub Protect database backups, simply press the Restore button.
    • If you would like to manually backup the current database with Hub Protect, just press the Backup button.
      Restore a backup from Cloud.png


You can migrate a cloud backup to a new hub, saving hours of time rebuilding rules and going through the lengthy process of excluding and including your Z-Wave devices.

IMPORTANT! If you receive a warranty replacement hub, your existing Hub Protect subscription from the defective hub will be automatically transferred to the new hub. In all other cases, your Hub Protect subscription is non-transferable and will remain with the original hub. If you Migrate your database from a hub that is subscribed to Hub Protect, to one that is not covered by a Hub Protect subscription, you may add a new Hub Protect subscription to that hub to use cloud backups and extend the warranty. Hub Protect subscriptions may be canceled any time and will remain active until the end of the subscription period.

  1. Save a new cloud backup.
    • NOTE: Make sure your existing hub is online and connected to the Hubitat cloud service.
    • If you are migrating from a Model C-5 hub, you should perform a Z-Wave Repair before uploading the cloud backup that will be used to migrate.
    • If you have turned on Enabled lockCode encryption in the lock driver settings, you should turn it OFF prior to saving the backup for migration to the new hub. The encryption key cannot be transferred to another hub, thus Lock Code Manager will no longer be able to read encrypted lock codes. You can turn on Enable lockCode encryption on the new hub once the migration has completed.
    • Some Model C-4 or C-5 hubs shipped to Australia and New Zealand with the ZWave.Me adapter will work with Z-Wave radio migration. Model C-4 or C-5 hubs utilizing other external Z-Wave adapters do not support Z-Wave radio migration. dongle.png
      Z-Wave Repair C-5 before migration.png
      Backup to cloud now.png
  2. If you have not already registered the new hub, you'll need to complete that before proceeding.
    Register new hub before a cloud migration.png
  3. Once you have completed registration of the new hub, please reboot it before continuing to the next step.
  4. When your new hub has completed the boot sequence and is online, select Settings from the sidebar and press the Backup and Restore card.
    Hub migration to new hub.png
  5. Select the Cloud Backup tab and press the Migrate button for the most recent cloud backup of the hub you are migrating from.
    Migrate Cloud Backup v2.png
  6. When prompted check the option to Migrate Z-Wave Radio (recommended), if you would like to transfer your Z-Wave devices from the old hub without the need to manually exclude and join each device again on the new hub.
    • IMPORTANT! When selecting the Migrate Z-Wave Radio option, you should do the following additional steps.
      1. If you are migrating from a Model C-5 hub, you should perform a Z-Wave Repair before uploading the cloud backup. If you did not do this, repeat Migrate Step 1 above and then continue from Step 5.
      2. Disable the Z-Wave radio of the hub you are migrating from.
      3. Shut down the hub you are migrating from before you press the Migrate button. When the migration to the new hub is complete, you may again start up the hub you migrated from, but the Z-Wave radio should remain disable.
        Migrate Z-Wave Radio option v2.png
  7. Allow the database migration process to complete.
    • IMPORTANT! Hub Protect subscriptions are non-transferable. If you migrate your cloud backup to a new hub, you will need to buy a separate Hub Protect subscription to enjoy the cloud backup and extended warranty on the new hub.
      Hub restoring backup v2.png
  8. When the process has completed, the location name will be set to [Your old hub name] (new).
  9. Press the Hubitat Elevation logo to navigate to the home screen.
    Web Interface Nav 1.png
  10. Select Location and Modes, then update the name of your new hub.
    Location and Modes card 2.2.6 and later.png
    Rename hub after migration.png
  11. Zigbee devices are contained within the hub database and will be retained when you migrate, but it will be necessary to re-join devices to the new Zigbee radio by manually reseting them. Select Discover Devices from the Home page. You DO NOT need to delete the device from the hub. The existing device will be discovered with the response, Found Previously Joined Devices. The device should resume normal operation and all of your existing rules will be intact.
    Found Previously Joined Devices.png